Refund policy

Returns & Refunds Policy

We hope you love everything you receive from Heritage Cabin Co. We choose and make our goods with care and want you to be happy with your purchase.

Because we’re a small shop offering handcrafted, specialty, and made-to-order goods, please review the following before making your purchase.

Returns

If something just isn’t quite right, please contact us at angel@heritagecabinco.com within 14 days of delivery to request a return.

To be eligible for a return, an item must be:

• Unused and in its original condition
• Free from odors, stains, pet hair, smoke, or other signs of use
• Returned with its original packaging, tags, and components, when applicable

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Once your return has been approved, the item must be shipped back within 14 days of return authorization.

Unless the return is due to an error by Heritage Cabin Co. or otherwise required by law, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method for your return.

Non-Returnable Items

Because of the nature of some of our goods, the following items are generally final sale and cannot be returned or exchanged:

• Custom or personalized items
• Made-to-order items
• One-of-a-kind items
• Digital products or downloadable patterns
• Gift cards
• Clearance items or merchandise specifically marked Final Sale
• Items that have been used, altered, damaged after delivery, or returned incomplete
• Items that cannot reasonably be resold for health, hygiene, or safety reasons once opened

Any return or refund rights required by applicable law will still apply.

Please read product descriptions carefully before ordering custom, made-to-order, or final-sale goods. If you’re unsure about something, we’d much rather hear from you before you order than have you disappointed afterward.

Refunds

Once an approved return arrives back at Heritage Cabin Co., we’ll inspect the item and notify you regarding your refund.

Approved refunds will be issued to the original form of payment.

Original shipping charges are generally non-refundable unless the return resulted from an error by Heritage Cabin Co. or a refund of those charges is otherwise required by law.

After we issue a refund, your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

Because many Heritage Cabin Co. goods are handmade, limited in quantity, or one-of-a-kind, we cannot guarantee exchanges.

If you’d like a different item, please contact us at angel@heritagecabinco.com. If the item you’d like is available, we’ll let you know what options we can offer.

In many cases, the simplest option will be to return an eligible item for a refund and place a new order for the item you prefer.

Order Cancellations

We understand that sometimes plans change.

If you need to cancel an order, please email angel@heritagecabinco.com as soon as possible.

Ready-to-ship orders may be cancelled and refunded if we receive your request before the order has entered the packing or shipping process.

Custom and made-to-order items may be cancelled if we receive your request before work has begun.

Once work has begun on a custom or made-to-order item—or materials have been cut, personalized, assembled, or otherwise committed to your order—the order can no longer be cancelled.

Any cancellation or refund rights required by applicable law will still apply.

Changes to Custom & Made-to-Order Items

Please carefully review all selections, personalization, measurements, colors, and other details before submitting an order for a custom or made-to-order item.

If you notice a mistake, contact us as soon as possible at angel@heritagecabinco.com.

We’ll do our best to accommodate changes if work has not yet begun. Once materials have been cut, personalized, assembled, or otherwise committed to your order, changes may not be possible and additional charges may apply.

If We Made a Mistake

We’re human, and every once in a while we may get something wrong.

If Heritage Cabin Co. sends you the wrong item or your order is missing something due to our error, please contact us at angel@heritagecabinco.com with your order number and photographs when helpful.

We’ll work with you to make it right at no additional cost to you.

For packages lost or damaged while in transit, please refer to our separate Shipping Policy.

A Note From the Cabin

We’re a small business, not a warehouse, and many of the things you’ll find here have passed through our hands long before they reach yours.

That’s part of what makes Heritage Cabin Co. special—and it’s also why we ask that you choose thoughtfully, especially when ordering something handcrafted or made especially for you.

If you’re ever unsure about an item before ordering, just ask. We’re always happy to help.

Thank you for supporting the hands that make, the hearts that create, and the traditions worth carrying on.

Made for the Maker • Crafted for the Home